We ship from our partnered warehouses & factories located in United States & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
It will take usually between 4-7 business days. You can view information about your Shipment Status by inputting your Tracking Number at https://www.17track.net/en Please note that for tracking numbers ending in "SG", please click the "Carrier" button and select "4PX" as the carrier on https://www.17track.net/en before clicking the "TRACK" button to properly view Shipping Status & Updates.
Depending on the Shipping Carrier used, Tracking Numbers generally take a few days to register into the delivery system to display Delivery information. Check back in a few days for updated information.
In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit the photo and/or video evidence within reasonable doubt to our support team firstname.lastname@example.org to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.